Retail & IT Field Services

Field Engineers On Site, Wherever You Need Them.

We give retailers, hospitality groups and IT providers a reliable engineering team on the ground, for one urgent call-out or a rollout across hundreds of locations.

Request Engineers Ways to Work With Us
UK-Wide CoverageEngineers dispatched nationwide
Single Site to Full EstateOne visit or a planned programme
Retail SpecialistsEPOS, networks and in-store IT
Clear Sign-OffEvery job reported back to you
Who We Support

An Extension of Your Team, On the Ground.

We work directly for businesses and as a trusted engineering partner for IT and managed service providers.

Retailers

Store openings, refits and in-store technology support.

Hospitality Groups

Restaurants, pubs and cafés that can't afford downtime.

Multi-Site Businesses

Consistent work across offices, branches and depots.

IT Service Providers

White-label engineers for your customers' sites.

Our Engineering Services

Everything Your Sites Need, Delivered by One Team.

01

Installations

New IT, network and retail hardware installed, configured and tested.

  • EPOS and Kiosks
  • Network and Wi-Fi
  • Printers and Peripherals
02

Fault Resolution

On-site diagnosis and repair to get your site trading again.

  • Break-Fix Call-Outs
  • Hardware Swaps
  • Root-Cause Reports
03

BAU Support

Day-to-day engineering cover that keeps operations running.

  • Scheduled Visits
  • Ticket-Based Support
  • Spare Parts Handling
04

IMAC Services

Installs, moves, adds and changes as your estate evolves.

  • Desk and Till Moves
  • New Starter Setups
  • Equipment Changes
05

Project Delivery

Planned rollouts, refreshes and migrations, managed end to end.

  • Site Surveys
  • Scheduling and Logistics
  • Progress Reporting
06

Service Delivery Support

Engineering resource that works alongside your service desk.

  • Dispatch on Demand
  • Remote and on-Site
  • SLA-Focused
07

PAT Testing

Portable appliance testing to keep your workplace safe.

  • Test & Label
  • Certificates
  • Repeat Visits
08

Field Maintenance

Preventive and corrective maintenance to reduce breakdowns.

  • Health Checks
  • Cleaning and Servicing
  • Lifecycle Advice
Ways to Work With Us

Flexible Support That Fits Your Operation.

Use us once, for a project or as an ongoing part of your support model.

Ad-Hoc Call-Outs

Book an engineer when you need one, with no long-term commitment.

Pay per Visit

Planned Projects

Rollouts, refits and migrations scoped, scheduled and delivered.

Fixed Scope

Ongoing Contracts

Regular BAU and maintenance cover with agreed response times.

Monthly or Annual

Partner Engineering

Engineers working under your brand for your end customers.

For IT Providers
How a Rollout Works

Planned Properly, Delivered Site by Site.

  1. Survey

    We review each site and confirm what's needed.

  2. Plan & Schedule

    Dates agreed around your trading hours.

  3. Deploy

    Engineers install and configure on site.

  4. Test & Sign-Off

    Everything tested and signed off with your team.

  5. Report

    A clear completion report for every site.

Technology We Support

Comfortable With the Kit in Your Stores and Offices.

Our engineers work across the equipment modern retail and business sites run on, from the front counter to the comms room.

Discuss Your Requirements
  • EPOS & Tills
  • Card Terminals
  • Networks
  • Wi-Fi
  • Comms Rooms
  • CCTV
  • Desktop IT
  • Printers
  • Kiosks
Contracts, Tenders & Projects

Need Engineers On Site? Let's Talk.

Tell us about your sites, the work involved and your timescales. We'll come back with a clear plan and price.

Request Engineers admin@zavtechsol.com